United Kingdom · Legal resources

Care Assistant and Support Worker Role Description

Policies, document guidance and access to your individual agreements.

← All contract templates

Full template · version 1.1

These are substantive terms with editable particulars and schedules. Complete the fields and obtain the required approval before issuing an individual agreement. This public template is not a signed contract. No personal information entered below is sent to NurseFlex or stored by this page.

Download editable WordDownload PDF
Complete template particulars in this browser

Entries update this page only. Word and PDF downloads remain blank templates. Check the preview and every schedule before issue. Do not enter patient records, bank details or identity documents here.

NF UK R02 · Version 1.1 · 26 October 2026

Particulars

Worker name and role title{{worker_name}} / {{role_title}}
Hirer site and service population{{site_and_population}}
Reports to and escalation contact{{reporting_and_escalation}}
Required experience and competence{{required_experience_competence}}
Authorised delegated duties{{delegated_duties_or_none}}
Pay display and holiday method{{pay_model_notice}}
Contents
  1. Purpose and boundaries
  2. Care and daily living
  3. Medicines and delegated tasks
  4. Safeguarding safety and recording
  5. Assignment requirements and supervision
  6. Acknowledgement and changes

1 Purpose and boundaries

Support people with person-centred care and daily living within the agreed role, care plans, training and supervision. Promote choice, independence, dignity and respect. This is not a registered nurse appointment and does not confer authority to perform nursing procedures or specialist tasks without a lawful delegation and verified competence.

2 Care and daily living

Provide the personal care, nutrition, hydration, mobility, communication, social and practical support identified in the care plan and assignment. Obtain appropriate consent, respect privacy and follow safe moving and handling arrangements. Observe changes in wellbeing and report them promptly to the responsible professional; do not independently diagnose or alter a treatment plan.

3 Medicines and delegated tasks

Assist with medicines or another delegated task only where the care plan, local policy, required competence and authorisation permit it. Follow the documented instruction and supervision arrangements and escalate errors or uncertainty. Do not accept an unfamiliar task simply because another worker is unavailable.

4 Safeguarding safety and recording

Recognise and report signs of abuse, neglect, deterioration or environmental risk. Follow infection prevention, equipment and emergency procedures. Keep accurate records of the care provided and concerns observed, using authorised systems. Preserve confidentiality, boundaries and the right to raise a concern without unlawful detriment.

5 Assignment requirements and supervision

The booking specifies the required experience, checks, training, occupational fitness, work permission, reporting line, local induction, breaks and urgent contacts. The hirer provides safe local direction and NurseFlex verifies relevant supply requirements. Seek help whenever safe care cannot be provided within the agreed scope.

6 Acknowledgement and changes

Worker acknowledgement {{worker_acknowledgement}}. Hirer role approval {{hirer_role_approval}}. A change to clinical responsibilities or population requires review of competence, authorisation and the booking before the changed duties begin.

Current pay and pricing guidance

New offers from 26 October 2026. Weekly payday is Friday. Existing signed terms and accepted assignments retain their recorded prices.

Staff gross hourly guide

RoleWeekday dayWeekday nightWeekendBank holiday
Nurse RGN or RMN£24.00£26.00£27.00£36.00
HCA£15.13£16.25£17.37£22.69
Support Worker£15.69£16.81£17.93£23.53

For new offers, advertised inclusive staff totals contain basic pay and a 12.07% holiday component only for evidenced eligible irregular-hours or part-year PAYE arrangements. Basic pay and holiday pay are itemised separately. The holiday component must not be added twice. Regular-hours and other accrued-holiday arrangements are paid for leave under their applicable terms; an illustrative inclusive guide is not all current shift cash. Staff gross figures are before employee tax, National Insurance and pension deductions. Weekly payday is Friday, subject to the agreed timesheet approval cut-off. Existing signed terms and accepted assignments are unchanged.

Weekday day basic rates: nurse £21.4152, HCA £13.50 and Support Worker £14.00. Payroll uses exact basic rates and rounds earnings and holiday for the pay period; rounded hourly components can differ by pennies.

Standard client hourly proposals

RoleWeekday dayWeekday nightWeekendBank holiday
Nurse RGN or RMN£34.32£36.68£37.86£48.48
HCA£21.85£23.18£24.50£30.78
Support Worker£22.51£23.84£25.16£31.77

Standard client figures are proposals until the facility, role, category, effective date and agreement are confirmed. They include the recorded holiday and employer NI/pension provisions plus the service fee. Employer-cost provisions are commercial estimates, not individual payroll deductions. VAT remains subject to the recorded supply assessment. Employer NI is a NurseFlex cost and must not be described as part of staff take-home pay. Accepted assignments retain their locked basic, holiday and client prices.

Bank holiday takes priority, then weekend, then weekday night or day. Weekday night is 20:00–07:00 Europe/London. Cross-boundary hours require the applicable agreed rates; premiums do not stack.

For an eligible nurse, 12 paid weekday hours produce £256.98 basic + £31.02 holiday = £288 gross before employee deductions. Unpaid breaks reduce paid hours.

Current staff pay and client pricing guide · Download PDF · Download Word · Download current document bundle