Incident Policy

Operational incidents must be logged quickly, triaged properly, and closed with a clear review trail.

A care professional in a NurseFlex-branded tunic talking with an older woman in a care setting.

What counts as an incident

Any event that affects care quality, workforce safety, compliance, service continuity, or payment integrity.

Response expectation

Incidents should be reported immediately with enough detail for action, escalation, and review.

Learning loop

Where relevant, incidents should lead to corrective action, policy improvement, and workforce communication.